How to Reconnect Hearing Aids after the Android 12 Smartphone Update

12/17/2022 | Hearing Aids, Patient Resources, Technology, Teleaudiology

A recent Android 12 update should have been a good thing for smartphone users, but instead it has made life difficult for people whose ReSound hearing aids were set up to stream from their smartphone.

Users have reported their hearing devices disconnecting and not being able to reconnect them. And this is not the only problem – the Smartphone Bluetooth app still shows that the hearing aids are connected.

What’s the problem?

The problem does not lie with ReSound hearing aids or the ReSound app but with the way smartphones and hearing aids connect, and the update somehow managed to bungle that connection.

Which hearing aids might disconnect with the Android 12 update?

Any hearing aid that supports Android Streaming for Hearing Aids (ASHA), including ReSound ONE and ReSound LiNX Quattro, might be affected.

Should I allow the Android 12 update?

We don’t recommend it – not until ReSound announces that they have fixed the issue.

Need help connecting your smartphone app to your hearing aids? Talk to a hearing aid expert.

How can I get my ReSound hearing aids to stream from my smartphone until the fix happens?

If you’ve already approved the Android 12 update, here’s what might work:

  • Yes, you’ve heard it before! – Turn off your phone and turn it back on again. Sometimes this can fix quite a few issues.
samsung how to restart
google pixel how to restart
  • If that doesn’t work, turn off the Bluetooth and turn it back on again.
samsung toggle bluetooth
google pixel toggle bluetooth
  • If that doesn’t work, disable audio streaming and enable it again.
samsung enabling settings
samsung enabling settings 2
google pixel enabling settings

If you’re still having difficulty, give us a call at 541-612-7555. If we can’t help over the phone, we’ll give you a time to come in — with your phone — so we can do it for you.

And if you are having any type of difficulty with streaming your phone, or any other device, to your hearing aids, always ask for help! That’s what we’re here for.

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Erika Shakespeare CCC-A

Erika Shakespeare, CCC-A, specializes in pediatric and adult diagnostics and amplification. Working with adults to help manage tinnitus and hearing loss since 2002, she is an expert in both of these areas. Additionally, she is a pediatric audiology mentor and educator for pediatric audiologists across the country and is one of the most respected experts on pediatric audiology.

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